FAQs
Got a question? Check out our frequently asked questions below! From crystal care tips to shipping information, we've got everything you need to know.
If you're still feeling lost, feel free to contact us directly by filling out the simple form here. We're here to help!
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ARE YOUR CRYSTALS REAL?
Absolutely! All of our crystals are 100% authentic and natural. We take great care in sourcing our crystals from trusted suppliers who ensure their authenticity.
CAN I RETURN MY CRYSTALS?
Unfortunately we do not offer returns or exchanges for change of mind. Our collection consists of limited and unique pieces, and we want to ensure that every treasure finds its forever home.
Take a look at our return policy for more information!
DO YOU OFFER A GIFT WRAPPING SERVICE?
Whilst we don’t offer a gift wrapping service, we take the utmost care in preparing our orders and put a ton of effort into making each and every order an experience filled with so much love and positive energy when opening!
We also make sure to use recyclable and eco friendly materials whenever possible to ensure that your treasures arrive safely and sustainably and in a way that’s great for our beautiful planet.
HOW MUCH IS SHIPPING?
Shipping is just $12, or FREE for orders over $80! If you prefer express shipping, it's $18.
Take a look at our shipping policy for more information!
HOW CAN I USE MY CRYSTALS?
You can use your crystals in whatever way works for you! There's no limit to how they can complement and enhance your life. Simply having crystals around you and in your home will shift the energy of your space.
HOW CAN I CLEANSE MY CRYSTAL?
There are many different ways you can cleanse your crystals! One popular method is to simply place your crystals outside during the day to bask in the sun's energy, or under the moonlight at night. Remember, trust your intuition and choose the method that resonates with you.
You can take a look at out Crystal Care page for more information!
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Our processing and packing time usually takes around 1-3 days! Your precious treasures will be carefully packed and prepared for their journey to your doorstep. From there, delivery will then take 2-7 days, however may vary depending on the shipping method chosen and your location.
Take a look at our shipping policy for more information!
CAN I CANCEL MY ORDER?
If you find yourself needing to cancel your order, no worries! Just make sure to get in touch with us within 2 hours after you've placed it. This allows us the opportunity to intercept your order before it has been packed and sent off.
Take a look at our return policy for more information!
HOW CAN I TRACK MY ORDER?
Once your order has been sent off, you'll receive a dispatch email with your tracking number inside! Keep an eye on your inbox, and don't forget to peek into your spam folder, as these emails may be hiding there sometimes.
Can't find it? No worries! Use the simple form here to use your order number or email address to follow your package's journey.